How to Spot Counterfeit Ink

Like fake watches, fake sneakers, and fake Picasso drawings, counterfeit ink is designed to look like the real thing–in this case, ink sold by big-name printer manufacturers such as HP, Canon, or Epson. At best it is inferior to the real McCoy, producing lower-quality images. At worst, it jams and...

Ink and Toner Cartridges Banned from Flights to U.S.

(Nov. 8) — Ink and toner cartridges over 16 ounces have been added to the growing list of items that can’t be carried aboard U.S. passenger flights or on flights bound for the United States. The ban, announced today by Homeland Security Secretary Janet Napolitano, also covers other cargo deemed...

Phone Rage or . . . Customer Delight?

In July a few years ago, I received an email that caught my attention. “For a limited time, reserve your official Commemorative Jacket for the Chicago Marathon. Pre-ordered jackets will be shipped in September. Why wait until October—reserve yours today.”  (The power of email marketing!) Since...

6 Sentences Customers Love to Hear

Can you remember the last time you had an especially good customer service experience?  One that caused you to think: “This is a good company. I’ll come here back to buy again.” It is amazing how certain words will cause customers to feel welcome and appreciated – and cause them to...