8 Cold Calling Tips for Successful Calls
In a perfect world, your phone would be ringing off the hook all day with clients asking to buy your products. The reality is that if you want business, you need to go after it, and cold calling is an effective sales tactic if it’s done properly.
But many small business people would rather spend an entire day in a dentist’s chair than make prospecting calls. Does the thought of cold calling make your stomach drop to your toes? These cold calling tips won’t eliminate your fear, but they will help you make cold calling a more successful experience.
1) Smooth the way for your cold call by sending prospects a small, unique promotional item.
This helps break the ice and makes your business stand out from the crowd. Pat Cavanaugh, sales guru of Inc.com , says, “It’s amazing. A $2.15 crazy little item we’ve sent out has helped us get Fortune 500 accounts. When we call, they say, “Oh yeah….you were the one that sent me that…”
2) Do your cold calling early in the morning, if possible.
That’s the best time to reach the decision maker directly, and for most people, the time that they’re most energized.
3) Prepare an opening statement for your cold call.
This lets you organize your thoughts before cold calling, and helps you avoid common mistakes in the cold call opening that would give the person you’re calling the chance to terminate the conversation. For instance, you should never ask, “Is this a good time to talk?” or “How are you today?” Don’t read your opening statement into the phone, but use it as a framework to get the cold calling conversation off to a good start.
4) What should be in the opening statement of your cold call?
This organizational plan for cold calling works well: Include a greeting and an introduction, a reference point (something about the prospect), the benefits of your product or service, and a transition to a question or dialogue.
For example,
“Good afternoon, Ms. Marshall. This is Ken Brown with Green Works. I read in the local paper that you recently broke ground for a new office complex. We specialize in commercial landscape services that allow you to reduce in-house maintenance costs and comply with the city’s new environmental regulations. I’d like to ask a few questions to determine whether one of our programs might meet your needs.’”
5) Be persistent when cold calling.
“Eighty percent of new sales are made after the fifth contact, yet the majority of sales people give up after the second call” Source: AllBusiness.com.
And above all, practice, practice, practice. While cold calling may never be much fun for you, you can get better at it, and the more you practice cold calling, the more effective you will be. So get your script and your call list together and reach for the phone. The people who want to do business with you are out there – but you have to let them know about you first.
6) Prepare a cold calling script for the rest of your cold call.
Lay out the benefits of your product or service and the reasons your prospect should buy. Write out possible objections and your answer to them. Without a cold calling telesales script, it’s too easy to leave something out or meander. Once again, it’s not that you’ll be reading your script word for word when you call, but that you’ve prepared the framework of the cold call in advance.
7) Focus on the goal when cold calling.
Beginners tend to think that cold calling is about making the sale. It’s not. It’s about getting the chance to make the sale. Specifically, the purpose of a cold call is to set an appointment to make the pitch.
8) Research your markets and prospects.
You need to target your cold calling to the right audience. Use market research to focus on your target market. Source: How to Find and Sell to Your Target Market.
Find out as much as you possibly can about the company or individual you’re going to cold call in advance. This gives you the huge advantage of being able to talk about their business and their needs when you call them. Before you make a cold call, do an Internet search and visit www.linkedin.com for information about the prospect.
Need to get motivated before cold calling? Read: Building Beliefs Essential to Success – an excellent article written by Kate Tammemagi.
Get more tips about cold calling plus 29 different ways to handle objections in my e-book How to Win the Sale and Keep the Customer
About The Author
Ann Barr is a telesales marketing success coach with a passion for teaching. She loves helping people who are starting out in new telesales careers and working with experienced sales reps who are looking for new ideas and tips. In addition to presenting monthly e-classes, she writes and edits direct-mail marketing letters and emails for clients. Sign up today for Ann’s free Weekly Sales Tips and get marketing tips and ideas to increase your sales!
10 Responses to “8 Cold Calling Tips for Successful Calls”
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Wow dude, I never new this, much appreciated.
Thank you, Pamila. Glad you like the post.
It does seem that everybody is into this kind of stuff lately. Don’t really understand it though, but thanks for trying to explain it. Appreciate you shedding light into this matter. Keep it up
Murray, I appreciate your comment. Thanks for visiting!
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Thank you, Ulysses. I appreciate your comment!
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Great! Come back often to visit.
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Cathi, I’m glad you are finding the information useful. Thank you for your comment!