3 Deadly Telesales Mistakes to Avoid The first nine to 15 seconds of a sales call to a new prospect are critical.  Unfortunately, new sales reps are trained to use the very words that turn off prospects.  According to author and sales trainer Jill Konrath, there are three mistakes telesales reps should avoid if they want to crack into...

Phone Rage or . . . Customer Delight? In July a few years ago, I received an email that caught my attention. “For a limited time, reserve your official Commemorative Jacket for the Chicago Marathon. Pre-ordered jackets will be shipped in September. Why wait until October—reserve yours today.”  (The power of email marketing!) Since...