One 3-Letter Word Can Ruin the Call There is one word, used in everyday conversation, which can derail an otherwise perfect sales presentation.  This one little word is often used when responding to an objection, and it can ruin everything else you say, especially during a cold call.  It is surprising how often sales reps use this word when...

3 Tips to Make Sure Your Voicemail Message is Not Deleted It happened again. This is a true story. On Friday I was out of my office most of the day and returned at about 4:45. One of the voice mail messages I received was understandable . . . except for the person’s name. A very important part of a voice mail message.  This is what the message sounded...