Lily’s Secret to Selling Without Rejection Lily Ellerton was one of the most successful telesales people I have ever worked with. Each month she was either number one on the sales chart or number two. How did she do it?  By pro-actively making dozens of outbound calls each day, being positive and persistent and .  . . something else. If you are not...

One 3-Letter Word Can Ruin the Call There is one word, used in everyday conversation, which can derail an otherwise perfect sales presentation.  This one little word is often used when responding to an objection, and it can ruin everything else you say, especially during a cold call.  It is surprising how often sales reps use this word when...